Return & Refund Policy

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

Return Eligibility

To qualify for a return, the item must:

  • Be in the same condition as received – unworn, unused, with tags, and in its original packaging.

  • Include a receipt or proof of purchase.

  • Opened products cannot be returned unless they are damaged or defective.

To initiate a return, contact us at support@kintuworlds.com. Returns should be sent to:
152/1 Fingal St, Brunswick Heads, 2483 NSW, Australia

If your return is approved, we will provide a return shipping label along with instructions. Items sent back without prior approval will not be accepted.

For any questions, contact us at support@kintuworlds.com.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Opened products (unless damaged or defective).

  • Perishable goods (food, plants, flowers).

  • Custom or personalized products.

  • Personal care items (beauty, hygiene products).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and gift cards.

If you have concerns about a specific item, please reach out before purchasing.

Exchanges

To exchange an item, return the original item first. Once accepted, you may place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may cancel or return it within 14 days for any reason. Items must be in their original condition, unworn, unused, with tags and packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, refunds are processed within 10 business days to your original payment method. Processing times vary by bank.

If more than 15 business days have passed since your refund approval, please contact us at support@kintuworlds.com.

This version makes it clear that opened products are non-returnable unless damaged, aligning with your policy while keeping it professional and customer-friendly. Let me know if you need any further refinements!